Terms of Service

These Terms of Service ("Terms") govern access to and use of the HaikoLink realtime translation and captioning services, including the HaikoTranslate web application, related APIs, mobile clients, and websites that link to these Terms (collectively, the "Services"). By creating an account or using the Services, you agree to these Terms and our Privacy.

Operator placeholders: [Legal entity name], [Registered address], [Country] ("HaikoLink", "we", "us"). Where Billing:LegalEntityName is configured in production, that name is the contracting party.

1. Eligibility and accounts

You must be at least 16 years old (or the higher age of digital consent in your country) to use the Services. You are responsible for accurate registration information, safeguarding credentials, and all activity under your account. We may refuse, suspend, or terminate accounts that violate these Terms or our Acceptable use.

2. The Services

HaikoLink provides realtime speech-to-text, translation, subtitles/captions, and related collaboration features (rooms, calls, signaling). Features may change, be preview-only, or depend on third-party providers (for example cloud speech, translation, and media infrastructure). We do not guarantee uninterrupted availability or error-free translations.

3. Wallet, prepaid credit, and fees

Usage may be billed against a prepaid wallet balance (for example monthly fees and per-minute translation). Wallet credits are prepaid credit for HaikoLink usage; they are not cash, are not withdrawable, and cannot be transferred to other users except as we expressly allow. Refunds of unused prepaid credit, if any, are handled according to our support and payment-provider policies as described on the Billing pages. Taxes may apply.

4. Your content and license to operate the Services

You retain ownership of audio, text, captions, translations, room metadata, and other materials you submit ("Customer Content"), subject to our Copyright. You grant HaikoLink a worldwide, non-exclusive, royalty-free license to host, process, transmit, translate, temporarily store, and display Customer Content solely as needed to provide and secure the Services, including through subprocessors. You represent that you have all rights and consents required for participants whose audio or personal data you introduce into a session.

5. Acceptable use

You must comply with the Acceptable Use Policy. Prohibited uses include unlawful content, unauthorized recording or surveillance, abuse of infrastructure, reverse engineering except where permitted by law, and attempts to bypass billing or access controls.

6. Third-party services

The Services may rely on third-party platforms (identity providers, payment processors, cloud AI/speech providers, CDNs). Their terms and privacy practices apply to their processing. We are not responsible for third-party outages or policies beyond our contractual controls.

7. Intellectual property

HaikoLink and its licensors own the Services, software, documentation, branding, and related IP. No rights are granted except the limited right to use the Services as permitted under these Terms. Feedback you provide may be used by HaikoLink without obligation to you.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAIKOLINK DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF TRANSLATIONS OR CAPTIONS, AND NON-INFRINGEMENT. Realtime translation is probabilistic and may contain errors; do not rely on it as the sole basis for safety-critical, medical, legal, or similarly consequential decisions.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAIKOLINK AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO HAIKOLINK FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE CLAIM (OR EUR 100 IF GREATER AND IF YOU PAID NOTHING). Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.

10. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for violations, non-payment, risk, or legal requirements. Provisions that by nature should survive (including IP, disclaimers, liability limits, and indemnity-related obligations) survive termination.

11. Changes

We may update these Terms. Material changes will be indicated by updating the "Last updated" date and, where appropriate, additional notice. Continued use after the effective date constitutes acceptance, except where local law requires affirmative consent.

12. Governing law

These Terms are governed by the laws of [Governing law / Country], without regard to conflict-of-law rules, unless mandatory consumer protections in your country of residence apply. Courts of [Venue] have exclusive jurisdiction, subject to mandatory consumer venue rights.

13. Contact

Questions about these Terms: [legal@haikolink.live]. See also our Company page.